Chatbots: Improved Customer Experience

‘Messaging apps are the platforms of the future and bots will be how their users access all sorts of services.’- Peter Rojas, Entrepreneur in Residence at Betaworks cited in Chatbot Magazine. The first time I used a chatbot, it was Gearbest’s bot. I was on their e-commerce platform and was considering making a purchase. It … Continue reading Chatbots: Improved Customer Experience