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Chatbots: Improved Customer Experience

March 20, 2018March 18, 2018 Victor Ugoo Njoku 2 Comments

‘Messaging apps are the platforms of the future and bots will be how their users access all sorts of services.’- Peter Rojas, Entrepreneur in Residence at Betaworks cited in Chatbot Magazine. The first time I used a chatbot, it was Gearbest’s bot. I was on their e-commerce platform and was considering making a purchase. It […]

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Diamond Bank’s Chatbot, Ada is Smart

March 17, 2018March 18, 2018 Victor Ugoo Njoku Leave a comment

I’m sure you are wondering if the topic of this post isn’t stating the obvious. A chatbot being AI-powered should be smart. My experiences with chatbots owned by brands in Nigeria, especially those integrated into their websites suggest otherwise. “I’m yet to chat with a Nigerian chatbot and would gladly want such experience. This is […]

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6 Apps Monetization Methods

March 13, 2018March 18, 2018 Victor Ugoo Njoku Leave a comment

For many of us, we begin our daily routine by turning to certain mobile apps. Perhaps to be able to monitor our exercise routines; check our health conditions; go through our budgets or our to-do list; check our day’s schedule for meetings and presentations; have a quick run through our presentations or keep up with […]

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